Shipping and Returns
All orders are shipped within one business day if quantities ordered are in stock and payment has been received. We will inform you if there are any delays in processing your order.
Free Local Pick-Up
Local pick-up service is available free of charge for customers who wish to pick-up their order in the Ottawa, Ontario area. If you are interested in this service, please select "Pick-Up" at checkout. After you receive your initial order confirmation, a subsequent email will be sent to inform you that your order is ready for pick-up. In order to keep providing this service to our customers please pick-up your order within 4 days. If you know you will not be able to pick-up the order within the allotted time, please send us an email immediately after completing your order and we would be happy to arrange for an alternate pick-up time frame. By selecting this option, the purchaser agrees that if the order hasn't been picked-up within the allotted time, the order will be shipped out Canada Post Expedited service and the purchaser agrees to pay the incurred shipping cost.
The UPS Store (Kanata, Ontario)
- Pick-Up Address:
- c/o Eko Bear
- 11-300 Earl Grey Drive, Suite 331
- Kanata, Ontario K2T 1C1
- Hours of Operation:
- Monday to Friday: 9:00 AM to 6:00 PM
- Saturday: 10:00 AM to 3:00 PM
- Sunday: Closed
Canada Post Shipping
Eko Bear offers flat rate shipping for orders shipped within Canada and the United States. Orders are shipped using Canada Post’s expedited parcel service and include $100 insurance for damages or loss in transit.
Once your order is shipped, Eko Bear will send the Canada Post tracking number to the email address provided . You can visit www.canadapost.ca to track your shipment.
Please see chart below for shipping rates.
|Amount of order before taxes||$0.00 to $49.99||$50.00 to $99.99||$100.00 to $249.99||$250.00 or more||
|Ontario and Quebec||$7||$9||$11||free||1-3|
|All Other Provinces (except Nunavut)||$11||$13||$15||free||2-7|
|USA and International|
|USA - Contiguous||$18||$22||$26||***||4-10|
|USA - Others||No Shipping||--|
The shipping rates are based on the subtotal of your shopping cart, therefore before any applicable taxes, discounts or coupons. The estimated delivery is approximate and is based on shipments going to major cities. Shipments going to remote locations may take a little bit longer. Eko Bear will not be held responsible for any delays due to Canada Post shipping services or delays due to customs. If shipping outside of Canada, additional duties and taxes may apply and they are the responsibility of the purchaser.
Please note that Canada Post does not ship to PO Boxes.
Eko Bear is not responsible for goods damaged in transit. All packages sent to a Canadian destination with Canada Post are insured up to $100 for loss or damage in transit. Please inspect your package carefully before signing. If you sign for a damaged package, please sign as "Damaged package, items not inspected". Please see our Returns and Exchanges Policy before returning the products. A Return Authorization (RA) number must be obtained before returning the damaged goods. Should we receive a return of damaged goods without a Return Authorization number a 20% restocking fee plus additional shipping charges will be charged to the purchaser.
Eko Bear wants you to be happy with your purchase, if you would like to return your purchase you may do so within 30 days from the date your order was shipped and we will provide you with a refund. Please note that all items must be in their original condition and packaging, if they are not Eko Bear reserves the right to refuse the return. After the 30 day period expires, all sales are final. All special orders, sale merchandise, custom orders and gift certificates are non-refundable/non-returnable unless faulty or damaged in transit.
Before returning a product, please send us an email at firstname.lastname@example.org and include your order number, the purchaser's name, the item(s) being returned and the reason for the return. Once approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the product(s). Once your item is returned to Eko Bear, we will issue a refund in the amount of the full purchase price of your merchandise less shipping costs and border taxes or custom charges if applicable. Shipping costs incurred for returning the merchandise is at your own expense.
Unauthorized returns are subject to shipping charges and a 20% restocking fee prior to refunding. Unauthorized returns are packages sent back without a RA number, packages which have been refused, sent back as "return to sender" or the address provided is incomplete or incorrect.
If the return is due to an error made by Eko Bear, we will gladly refund your shipping costs as well.
Eko Bear will hold orders for shipping if the order contains an item that is available in "2-3 days", "Pre-Order" or "Out of Stock". If you would like your order to ship separately, please send us an email with your request right after your order is placed. Additional shipping charges may apply.